Delivery conditions

Switzerland delivery

We deliver our products freely with our logistics partner Plans all over Switzerland.

Minimum Order Quantity

The minimum order amount is CHF 67.–.

Free delivery

For orders from CHF 130, we will give you the delivery and packaging costs worth CHF 25-32.

Order closure

At 3 p.m. for delivery on the following day or a later date.

delivery

Choose any date between Tuesday to Saturday for the delivery of your momos, with the exception of statutory holidays. Please also note your regional holidays, to which no parcels are delivered.

The delivery takes place as an express delivery with our logistics partner Planzer package. As a rule, delivery takes place in the morning until 12:00 p.m. of the selected date. In some cases, delivery can also take place in the afternoon.

In the absence, the delivery is deposited on the front door or under the mailbox. From this moment we cannot take responsibility for the whereabouts or condition of the delivery.

Packaging

The frozen momos are placed in a styrofoam box and provided with dry ice and other coolants. The packaging of a seal is then subjected.

Due to this packaging concept, the momos normally remain Frozen at least 30 hours.

Return packaging

For the sake of sustainability, we are happy to use clean styrofoam boxes again. You can send us back the box and the packaging material free of charge.

Refund warranty

In rarely cases, there may be a delivery error. Therefore, if you do not receive your delivery on the desired day, please contact us so that we can check the broadcast status and transfer the amount back. As soon as the late delivery arrives, the goods should not be consumed but disposed of.

Right of withdrawal

If the delivered goods are defective at the time of handover or if there is a false delivery, we ensure a replacement delivery if possible or we reimburse the damaged products. If the replacement delivery fails, you can request the purchase of the purchase.

Our liability for our own fault and that of our employees, legal representatives and vicarious agents are limited to intent.

Comotime is responsible for delivering responsibility on the desired delivery day. Delivery within the desired delivery window cannot always be guaranteed due to traffic jams, failures of the transport company, etc.